Console control surface crash

  • I have been using the Dot2 since the first software release but have recently ran into some issues. The company I work for has six of these desks but recently I have been having reliability issues on all of the desks. I have a trouble ticket in with ACT for this issue but I have switched desks and the problem has continued on the new desk.


    Basically the control surface will crash so I can't push any faders or executer buttons, the programmer buttons do nothing but light up, the screens go to the Dot2 booting logo, direct DMX outputs stop working. If I am using an external monitor, keyboard, mouse and sACN output I can control any feature available through that interface. Because the show file is still active a Crashlog is not created.


    First I am wandering if anyone else has seen this issue with 1.9.0.1? (I know Covid has kept most desks on the self)


    Second is their a command to force a restart of all or part of the desk surface without hard restarting the board? This will allow me to still hit the critical cue without dropping the rig.

  • Quote

    Basically the control surface will crash so I can't push any faders or executer buttons, the programmer buttons do nothing but light up, the screens go to the Dot2 booting logo […]


    Can confirm this behavior on 1.9 and before. Console locks up, Artnet seems to be transmitted still and the console window on the external screen just shows login notices. I did not check if the console is still accessible through the external screen/mouse/keyboard, though.


    I may have a reproducible case when joining a session dot2 onPC session from the console.