Opening 3D window crash MA3

  • Hi,

    When i open MA3 onPC for macOS it works normally, i can even patch lights and use them, but when i click the already existing view for the 3D window, the program crashes


    Is it a known bug? Is there a way to solve it?


    Thanks, Michele

  • Several questions:

    • Does your Mac meet the minimum specs as outlined here?
    • What software version are you using?
    • If you open a 3D window from scratch rather than using the predefined view, does it crash?
    • If you load the Demo Show and call the 3D view, does it crash?
      • Menu -> Backup -> tap the title bar button that says {Shows} twice so it says {Demo Shows}, then choose the "Demoshow_onPC_and_Compact" show
  • Several questions:

    • Does your Mac meet the minimum specs as outlined here?
    • What software version are you using?
    • If you open a 3D window from scratch rather than using the predefined view, does it crash?
    • If you load the Demo Show and call the 3D view, does it crash?
      • Menu -> Backup -> tap the title bar button that says {Shows} twice so it says {Demo Shows}, then choose the "Demoshow_onPC_and_Compact" show
    • Yes, my mac meets the minimum requirements, it’s a MacBook Pro 16”
    • I’m using sw v1.1.4.2, i wanted to try with previous versions but i couldn’t downloaded them. When i had v1.0.0.3 it worked fine
    • When i create a 3D window from scratch it crashes
    • I tried loading the demo show and it does the same thing

    Btw, not only it crashes, but also the mac freezes for 5/10 seconds


    I clicked on the “grandMA3 Terminal” and on the terminal that opens it shows this:

    Code
    1. SchroedingersCatIsDead
    2. TerminalApplication has created components
    3. TerminalApplication is starting components
    4. TerminalApplication has started components
    5. Could not open file /Users/micheleturrina/MALightingTechnology/gma3_1.1.4/terminal/config/Console.dat for reading
    6. Could not open file /Users/micheleturrina/MALightingTechnology/gma3_1.1.4/shared/key_registry.dat for reading
    7. Terminal started. type 'exit' to quit
  • The crash log might have more info, although sometimes not.


    The only issue is if you are connected to the Internet and the console crashes the crashlog gets deleted (I assume because it's uploaded home).


    So if you disconnect from the Internet then cause the crash, then in finder Command+shift+G to

    ~/MALightingTechnology/gma3_1.1.4/onpc/temp/crashlogs


    In there you should see a timestamped text file from the crash.


    You might see something helpful at the bottom of that log, but maybe not.

  • There’s nothing in that location

  • Strange, I disconnected my mac from LAN and WLAN and crashed onPC and the txt file is there. when connected to the Internet you sometimes see the file momentarily then it does away.

  • Might be worth an email to MASupport or your local distributor.

    I will do that


    I believe your MacBook Pro 16” is a dual GPU?

    - If so, make sure that your computer is using the discrete graphics chip, and not the integrated graphics chip

    I just tried forcing the discrete gpu with the same result, the app crashes