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  • I am using a compact XT. I have tried loading other shows and even loaded on a show file from my other console that the Grand Master is working properly on but I can't seem to figure out what the issue is. I even upgraded to the newest software and it did not take. It may be something stupid/silly that I am missing but I have spent far too much time on the problem. As soon as I am in front of the console again I will give the reload UI a go. I really appreciate it.

  • I don't know if you performed a factory reset when you updated to v1.6.3.7, or just a regular software update? If you didn't do a factory reset, and ReloadUI doesn't help, I would try the factory reset and see if that makes a difference.

  • I tried the reload command and it did not seem to help. Every time I try assigning the master control knob it just creates a secondary master underneath the existing one. I'll take it into ACT or see about taking it to someone that knows the inner workings of it.

  • Did you try the Factory Reset yet? Steps for that are here - at the "Install Selector" step, make sure to choose the 3rd option "Factory Reset". Note that this will wipe your hard drive so make sure to have your show files saved elsewhere, and you will also need to reconfigure your IP addresses and Art-Net/sACN configuration after performing this.

  • Thanks for the help Ryan. That reset the Grandmaster for me. It's obviously something that I have done inadvertently in my show programming because as soon as I reload my previous show it is gone again. Might be better for me to start from scratch regardless.

    Appreciate you taking the time. Cheers

  • Yes, that seems to be the case. I made a new show file and it works but if I load any other saved files it doesn't seem too. I have not tried loading the file up onto my other console as it's not hooked up at the moment. I'll give it a shot and see what happens when I get around to updating the software. As it is right now though I could use the practice of building my new show from scratch when there is no pressure.

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