Console control surface crash

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  • I have been using the Dot2 since the first software release but have recently ran into some issues. The company I work for has six of these desks but recently I have been having reliability issues on all of the desks. I have a trouble ticket in with ACT for this issue but I have switched desks and the problem has continued on the new desk.

    Basically the control surface will crash so I can't push any faders or executer buttons, the programmer buttons do nothing but light up, the screens go to the Dot2 booting logo, direct DMX outputs stop working. If I am using an external monitor, keyboard, mouse and sACN output I can control any feature available through that interface. Because the show file is still active a Crashlog is not created.

    First I am wandering if anyone else has seen this issue with 1.9.0.1? (I know Covid has kept most desks on the self)

    Second is their a command to force a restart of all or part of the desk surface without hard restarting the board? This will allow me to still hit the critical cue without dropping the rig.

  • Quote

    Basically the control surface will crash so I can't push any faders or executer buttons, the programmer buttons do nothing but light up, the screens go to the Dot2 booting logo […]

    Can confirm this behavior on 1.9 and before. Console locks up, Artnet seems to be transmitted still and the console window on the external screen just shows login notices. I did not check if the console is still accessible through the external screen/mouse/keyboard, though.

    I may have a reproducible case when joining a session dot2 onPC session from the console.

  • I was working on my dot2 console... outputting Artnet perfectly... and I had to move so I switched of the console, moved and turned it back on and it has been booting since.

    Nothing changed just booting.

    What can I do to force a restart ?

  • Try to do what every IT specialist does. Disconnect everything, ART-NET, USB - turn off, wait a moment and turn it on again (without ART-NET, and USB).
    Alternatively, if you succeed, load a different show (other than the one you closed on)

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