Console control surface crash

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    I have been using the Dot2 since the first software release but have recently ran into some issues. The company I work for has six of these desks but recently I have been having reliability issues on all of the desks. I have a trouble ticket in with ACT for this issue but I have switched desks and the problem has continued on the new desk.


    Basically the control surface will crash so I can't push any faders or executer buttons, the programmer buttons do nothing but light up, the screens go to the Dot2 booting logo, direct DMX outputs stop working. If I am using an external monitor, keyboard, mouse and sACN output I can control any feature available through that interface. Because the show file is still active a Crashlog is not created.


    First I am wandering if anyone else has seen this issue with 1.9.0.1? (I know Covid has kept most desks on the self)


    Second is their a command to force a restart of all or part of the desk surface without hard restarting the board? This will allow me to still hit the critical cue without dropping the rig.

    Quote

    Basically the control surface will crash so I can't push any faders or executer buttons, the programmer buttons do nothing but light up, the screens go to the Dot2 booting logo […]


    Can confirm this behavior on 1.9 and before. Console locks up, Artnet seems to be transmitted still and the console window on the external screen just shows login notices. I did not check if the console is still accessible through the external screen/mouse/keyboard, though.


    I may have a reproducible case when joining a session dot2 onPC session from the console.

    I was working on my dot2 console... outputting Artnet perfectly... and I had to move so I switched of the console, moved and turned it back on and it has been booting since.

    Nothing changed just booting.


    What can I do to force a restart ?

    Try to do what every IT specialist does. Disconnect everything, ART-NET, USB - turn off, wait a moment and turn it on again (without ART-NET, and USB).
    Alternatively, if you succeed, load a different show (other than the one you closed on)