MA3 Freezing (both on console and OnPC) when changing stages in 3d view

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    Hey all,


    I am running into a strange behouviour. I have a showfile that was started in version 1.1.4 where I created several stages in 3D, say Stage A, B, C and D


    Now running version 1.2.0.2, when I open up a new 3D window it loads Stage A automatically. As soon as I switch to any other stage the software freezes completely, both on console (Compact XT) and OnPC.


    In my OnPC showfile I happen to have two 3d views already open for previz/programming on my 3rd screen: 3D window 1 has Stage A, 3D window 2 has Stage B. I can swith around stages on windows to from stage B to C or D and back as often as I want. When I switch to stage A it works, however when I then want to switch again to any other stage it freezes...


    It looks like it has something to do with closing stage A, because it is working fine until I try to switch... anyone have a clue how to find out what the problem is? If possible I would like to not recreate the whole stage ?( If wanted I can share the showfile, or export and share the specific stage...

    Quote from Ryan Kanarek

    I would suggest sending the show file to your local distributor / tech support.

    Hey Ryan, thanks for the tip. I was already thinking of calling them tomorrow. I'm from the Netherlands, so my local distributor is not as major as say ACT, so I thought posting here would maybe be quicker for some help :D


    There is nothing I can do myself to diagnose the problem? Some crash report somewhere (although the software freezes and I have to force close it (either task manager or long press the power button on console) so not sure there would be a crash report anyway). On console the mouse cursor and faders keep working btw, don't know if that helps. Looks like only a grahpical freeze of some sort...

    When in doubt you can always email tech.support@malighting.com and they'll either help you directly or put you in contact with the appropriate local person to get you sorted out. :)


    I haven't come across this issue before, so without a show file to experiment with I wouldn't really know what to tell you to try. Freezes don't generate crash logs because they're not crashes - they're freezes.


    Have you changed the appearances of any of the stages? Or used fixtures with custom meshes? Or done an MVR import?

    I'll try calling the local distributor first, and see what they say before mailing MA directly, although it is good to have that email adres :)


    The one stage that is causing issues I some 3d objects imported from the basic shapes that comes with MA3 (boxes, half circles, etc). I have no custom appearances, and no custom meshes nor MVR imports. I did have some settings changed for casting shadows and ray tracing, but already tried changing those back without luck.


    I tried exporting the stage to add it as an attachment, but just to test I tried to load it in an empty show and it only loads the stage surfaces, but no fixtures or objects...maybe that is me doing something wrong? (Patch>Stage>Select stage>Export)


    Edit: Added the full showfile...a warning that it's quite messy :D The stage that is causing the problems is called 'Phil GZ'... Should be 2 3d windows open on screen 3. The right most one is already on that specific stage :)

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