Problem with effects

BrandyA · Apr 14th 2018

Hi,

I had a show with some effects (with the rose line on the icon), and when I close my show and open it the next day, all my effects preset were still in the preset pool but without the rose line on the icon.
So my effect can not be used from my preset pool...
Does someone know why please ?

Lars · Apr 16th 2018

Hi @BrandyA,

Hmmmm this is not really known to us and we did not have any similar case so far.
Can you explain the way, how you've stored the presets? A step by step guideline of how you can recreate the issue would be really helpful!

Cheers,
Lars

BrandyA · Apr 20th 2018

Unfortunatly I did not really remember how I did my presets (except as usual, by selecting a fixture group, then set it a color from the programmer and a dimmer effect) and I could have failed a step...
I was just asking in case you know this problem, but if you say that's the first time you hear about this, I probably made a mistake somewhere.
I did all my effects again and this time it seems there is no more issue.
Thanks anyway !

Lars · Apr 20th 2018

Okay. Thanks for getting back to us!

In case you still have a showfile version in which you can recreate the issue you are more then welcome to send the showfile over to Tech. Support (support@ma-dot2.com). Please let us know the way how we can recreate the issue and we can analyse it.

Cheers,
Lars

Adinatha · Apr 20th 2018

I've encountered the same problem.
But i create my shows on the PC and transfer them later on on the MA console.
I had to program around 60 color effects again.
Don't know where it did go wrong, maybe software bug.
Now i store the show with the same name but with a ascending number, just in case.

BrandyA · Apr 21st 2018

I forget to specified I was on the onPC version.

@Lars I'll try to recreate the issue and let you know.

Theo · Apr 22nd 2018

I think I have the same kind of problem, but only with my fixture 11.
I regularly have to enter the data correctly.
I'm going to store the show every time under a different name and I'll see it goes wrong.
the show runs on a core.
and at home I make adjustments on the on pc and 3d

Lars · Apr 23rd 2018

Hi Guys,

thanks for all your input. I've tried to reproduce this issue here, but without success. Exported showfiles from dot2 onPC are working fine on the console...

To figure out what's wrong we are in need of your help. So please send us your showfiles and a detailed explanation of the issue to support@ma-dot2.com.

Thanks in advance!
Lars

fs_mzg · Oct 11th 2018

Same problem here. Did anyone find a solution? I changed nothing, the error appeared today after loading a show that worked when closed earlier.

Greets, Felix

Lars · Oct 11th 2018

Quote from Lars

thanks for all your input. I've tried to reproduce this issue here, but without success. Exported showfiles from dot2 onPC are working fine on the console...

To figure out what's wrong we are in need of your help. So please send us your showfiles and a detailed explanation of the issue to support@ma-dot2.com.

can you please send us your showfile with a step by step guideline....we will of cause have a look!

Cheers,
Lars

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